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ISO Certification

Providing you the best range of iso 41001 2018 certification services in india, iso 29990:2010 certification in india, iso 22301:2019 certification services in india, iso 21001 2018 certificate service in india, iso 55001:2014 certification services in india and iso 41001 certification services with effective & timely delivery.

ISO 41001 2018 Certification Services In India

ISO 41001 2018 Certification Services In India
  • ISO 41001 2018 Certification Services In India
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Certifications ProvidedISO 41001
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryFacility Mangement
Mode of ReportHard Copy
Certification Provided with in15 days

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:

a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;

b) aims to consistently meet the needs of interested parties and applicable requirements;

c) aims to be sustainable in a globally-competitive environment.

The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.

The 41000 series is devoted exclusively to Facility Management. Coverage of parts of the standard and related documents are reserved for licensed users. This article refers to them by mention, topic, short quote, or summary. We will focus on ISO 41001, Facility management – Management systems – Requirements with guidance. ISO 41001 is the centerpiece of the 41000 standard and the point of departure for implementing ISO 41000 in any FM organization.

The ISO 41000 series taken together comprise a management standard to guide implementation of a management system. What is that? “A management system is the way in which an organization manages the inter-related parts of its business in order to achieve its objectives.” SO 41001 can guide implementation and operation any FM organization of any size in a satisfactory way, at any stage. To start, the standard refers formally to FM Organization as an organ of any enterprise which makes use of facilities. The latter is termed the Demand Organization. The FM Organization supports core business strategies of the Demand Organization, forming, accommodating, reforming, and always following an FM policy as the basis for performance. All well performing FM organizations do this, each in its own context. ISO 41001 is well timed for the state of FM as a worldwide industry. There is widespread international interest. Full ISO 41001 implementation projects will become more numerous, and consulting with them. That is not the sole consultant opportunity to provide client value at this stage, however. Small projects, not closely related to one another or directly to FM Policy, can draw from the ISO 41001 structure and provisions to frame the work and document the results, setting the stage toward later certification.   CDG is a leading ISO 41001 certification company in India. Please contact us for any query related to ISO 41001:2018 certification.

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ISO 29990:2010 Certification In India

ISO 29990:2010 Certification In India
  • ISO 29990:2010 Certification In India
  • ISO 29990:2010 Certification In India
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Minimum Order Quantity3 Manday
Certifications ProvidedISO 29990
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of IndustryAny Organisation
Mode of ReportSoft Copy
Type of CertificationNew Certification
Location/CityPan India

ISO 29990 is a quality management system standard for providers of education and training services. ISO 29990 provides an integrated model for a quality and professional mode of operation, as well as a common reference point for both Learning Service Providers (LSP) and their clients for the formulation, development and delivery of the specified program. There are a multitude of Learning Service Providers offering similar programs. However, not all of the providers are competent and effective. With the ISO 29990 certification, the transparency and affinity of the various programs offered by the many providers are increased. ISO 29990 is not only useful for organizations looking for a renowned partner to work with, but it also appeals to LSPs which ensures their consistency in providing quality services and improving organizational effectiveness. ISO 29990 is a quality management system especially applicable for LSPs. Certification against this standard will enhance the quality of your offerings and enable you to become the preferred choice of your customers. This standard specifies a unified approach and requirement for LSPs, like corporations, vocational training institutions, life-long learning centers and non-conventional corporate training providers around the world. As ISO 29990 assures standardised value-added programmes and processes, it helps you get an added advantage over your competitors. ISO 29990 is a standard for education and professional practice and speaks volumes about the LSP’s focus on delivering quality education. It also encourages you to meet the undefined and implied needs of learners, thus, enabling you to offer well-designed training modules. This standard lays emphasis on the outcome of the education process and sets up a structure to compare the training outcome against the learning objectives. ISO 29990 allows you to deliver quality services while continuously improving your operational effectiveness. The standard specifies basic requirements for providers of learning services in education and non-formal education. It also provides a general model for the quality and performance of professional activities and a common reference in the design, development and provision of education, training and development of non-formal education. CDG is a leading service provider for ISO 29990:2010 certification in India
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ISO 22301:2019 Certification Services In India

ISO 22301:2019 Certification Services In India
  • ISO 22301:2019 Certification Services In India
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Minimum Order Quantity1 Manday
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryAny Organisation
Mode of ReportHard Copy
Certification Provided with in15 days
Document Requiredmanual, procedure

ISO 22301:2019 specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of the occurrence of, prepare for, respond to and recover from disruptions when they arise.

The requirements specified in this document are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization''s operating environment and complexity.

This document is applicable to all types and sizes of organizations that:

a) implement, maintain and improve a BCMS;

b) seek to ensure conformity with stated business continuity policy;

c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption;

d) seek to enhance their resilience through the effective application of the BCMS.

This document can be used to assess an organization''s ability to meet its own business continuity needs and obligations.
The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions.
The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions.

The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions. 

CDG is a leading ISO 22301 certification company in India.


 

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ISO 21001 2018 Certificate Service in India

ISO 21001 2018 Certificate Service in India
  • ISO 21001 2018 Certificate Service in India
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Certifications ProvidedISO 21001
Target LocationPan India
Type of CertificationRenewal
Type of IndustryEducation & Training
Mode of ReportHard Copy
Certification Provided with in15 days

ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting the needs and requirements of learners and other customers. It is a stand-alone management system standard, aligned with other ISO management system standards (such as ISO 9001, ISO 14001, etc.) through the application of the high level structure. ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. It specifies requirements for an Educational Organization Management System (EOMS) when such an organization: • Needs to demonstrate its ability to consistently provide, share and facilitate the construction of knowledge while conforming with applicable statutory and regulatory requirements • Aims to enhance the satisfaction of learners, other customers and personnel through the effective application of its EOMS, including processes for improvement of the system. 
All requirements of ISO 21001 are generic and intended to be applicable to educational organizations that provide, share and facilitate the construction of knowledge through teaching, training or research, regardless of type, size and the product and service provided. The standard therefore applies to the management system of any organization utilizing a curriculum to provide, share and transfer knowledge.
There is a critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other customers, in order to improve their ability to continue to do so. ISO 21001 focuses on the specific interaction between an educational organization, the learner and other customers. Current educational processes are becoming increasingly focused on co-creation where the traditional customer-supplier relationship is refined into a collaborative partnership. This standard will give guidance on how to deliver quality in this challenging new environment. Education differs from many other sectors in that a successful educational process maximizes the chance that a learner will succeed, though it cannot guarantee that outcome. The effort and capability of both the learner and educational organization are crucial variables for the educational process to be successful. Learning involves the internalization of knowledge, methods and skills. The educational organization stimulates this internalization and provides the framework, input, processes and learning resources for it to take place. However, it is the effort and capability of the learner that ultimately determines the success of the educational process. Although learners and educational organizations worldwide are the main beneficiaries of this new management system standard, all stakeholders (i.e. everyone) will benefit from the output of standardized management systems in educational organizations. Educational organizations that will benefit from the standard include pre-school, primary, elementary, middle schools and high schools, colleges, universities, adult education, special education schools, vocational education and training, tutoring or coaching centres, training organizations, education/training departments, consultants, and non-formal educational service providers. This is true regardless of the funding source, which can be public (subsidized), private (commercial), self-sufficient (internally generated revenue) or not for profit (sponsored). Finally, all interested parties involved in determining requirements will benefit from this International Standard (teachers, parents, government, NGOs, trade unions, etc.). 

CDG is a leading ISO 21001 certification company in India. Contact us for any query related to ISO 21001:2018 Certification.

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ISO 55001:2014 Certification Services in India

ISO 55001:2014 Certification Services in India
  • ISO 55001:2014 Certification Services in India
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Certifications ProvidedISO 55001
Target LocationPan India
Training Courses (if applicable)asset management
Services offeredAudit
Type of IndustryAsset Management
Mode of ReportHard Copy
Certification Provided with in15 days

ISO 55001 Standard specifies the requirements for the establishment, implementation, maintenance and improvement of a management system for asset management, referred to as an “asset management system”. This International Standard can be used by any organization. The organization determines to which of its assets this International Standard applies. This International Standard is primarily intended for use by: — those involved in the establishment, implementation, maintenance and improvement of an asset management system; — those involved in delivering asset management activities and service providers; — internal and external parties to assess the organization’s ability to meet legal, regulatory and contractual requirements and the organization’s own requirements. The order in which requirements are presented in this International Standard does not reflect their importance or imply the order in which they are to be implemented. Further guidance regarding the application of the requirements within this International Standard is provided in ISO 55002. General information on asset management, and information on the terminology applicable to this International Standard, is provided in ISO 55000. Organizations can find that consideration of the principles will assist the development of asset management in their organization.


ISO 55001 is an asset management system standard, the main objective of which is to help organizations manage the lifecycle of assets more effectively. By implementing ISO 55001 organizations will have better control over daily activities, achieve higher return with their assets, and reduce the total cost of risk.

This standard can be applied to all organizational structures of companies, and to all types of assets. The concrete outcomes consist of a growth in effectiveness accompanied by a dramatic drop in unit cost. This framework also supports continual improvement of performance and offers improvements for an organization of any industry, type or size. 

ISO 55001 will guide you toward significant asset management improvements by enabling you to meet the stakeholder, business and legal requirements. It is the company’s most potent defense for saving money and time. By managing the assets properly you will be able to use your available assets wisely and get more out of their utilization while delivering added value to the business.

 

It is designed to support you in the proper handling of processes and risks, which will lead to the improvement of current and future company performance. Moreover, the implementation of an Asset Management System that complies with ISO 55001 enables the organization to align its objectives with asset management system objectives which leads the organization towards achieving its intended outcomes.  Moreover, ISO 55001 aligns the organization’s objectives with asset management objectives since the purpose of asset management is achieving organizational objectives.  

CDG is a leading ISO 55001 certification company in India. Contact us for any query related to ISO 55001 Certification.

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ISO 41001 Certification Services

ISO 41001 Certification Services
  • ISO 41001 Certification Services
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Certifications ProvidedISO 41001
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryAny Organisation
Mode of ReportSoft Copy
Certification Provided with in7 days

ISO 41001: 2018 was released in 2018 and is the first international FMS to be published by ISO. It provides a framework in line with the Annex SL structure to help organizations cultivate, implement and maintain an effective global facilities management system. It is designed to help procurement and facilities teams by providing a benchmark to measure the competency and efficiencies of facilities management systems including the consistency and capability of the services used.

A facility management system is designed to help organizations integrate people, locations, processes and procedures in order to drive the improvement of stakeholders quality of life whilst keeping in mind company objectives of achieving continual business improvement. The requirements specified in ISO 41001:2018 can be applied to all organizations regardless of the type, size, location and scope of their business.

The quality of an organizations facilities management affects the health and well-being of the majority of their stakeholders. Facility Management (FM) integrates multiple functions for better efficiency and productivity of various factors involved in societies and organizations. Facility management as a tool that helps organizations improve efficiencies across various areas right from procurement to operations till maintenance, i.e. the entire supply chain. 

WHAT ARE THE BENEFITS OF ISO 41001 CERTIFICATION?
  • Enhanced safety and health, better workforce productivity and well-being
  • Requirements and methodologies within and among the organizations would be improved with better communication
  • Cost benefits to organizations through improved efficiency and effectiveness
  • Better service consistency
  • A common platform for all types of organizations
  • Better training of personnel to align with service portfolios

    Facility Management is an integral function that is applicable to organizations which help co-ordinate people, place and process within the functional environment, with an intention to improve quality life of people and the productivity of their core business.
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ISO 10002 Certification in India

ISO 10002 Certification in India
  • ISO 10002 Certification in India
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Minimum Order Quantity3 Piece
Certifications ProvidedISO 10002
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryAny Organisation
Mode of ReportSoft Copy
Certification Provided with in7 days

ISO 10002 standard gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. 

ISO 10002 is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful. Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.
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ISO 55001 Certification in India

ISO 55001 Certification in India
  • ISO 55001 Certification in India
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Service Details:

Minimum Order Quantity3 Piece
Certifications ProvidedISO 55001
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryISO 55001
Mode of ReportSoft Copy
Certification Provided with in7 days

Assets come in all shapes and sizes, but one thing is for certain all organizations have assets. Assets can be a competitive advantage or can drain your organization’s resources. That’s why it is important to manage your assets effectively and ISO 55001 can do just that. ISO 55001 is especially relevant in industries that are capital intensive, have significant physical assets to manage and have high fixed costs. This can include utilities, heavy and light manufacturing, distribution, construction, property management and transportation. ISO 55001 was published in January 2014 and establishes specific requirements for not only implementing and maintaining an asset, but also improving that asset via an Asset management system. It builds upon PAS55 which had a proven track record specifically in the utilities industries. ISO 55001 aims to apply this approach across other sectors allowing all businesses to benefit from it.

It is designed to provide structure and guidance to an Asset Management System (AMS) to manage and mitigate risk, whilst benchmarking performance across all sectors and improving financial performance in line with organizational growth strategies. Implementing an asset management system requires investment of time, energy and in some cases, substantial cost – justified only by your organizations ability to realize the benefits of implementation.  Independent certification or verification provides your business, customer and other stakeholders with a clear indicator of your performance against your asset management and wider business objectives.

Additionally, if you are looking to grow your business and demonstrate to customers and prospective customers that your system meets the requirements of a globally recognised asset management system, certification could be right for your business.

To help companies protect their assets, CDG offers certification to the ISO 55001 standard, an internationally recognized Asset Management System. With ISO 55001, you can set priorities for asset management that balance cost efficiency and risk, and embed a culture of continual improvement throughout your organization.

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ISO 20121 Certification Service

ISO 20121 Certification Service
  • ISO 20121 Certification Service
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Minimum Order Quantity3 Manday
Certifications ProvidedISO 20121
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Mode of ReportSoft Copy
Certification Provided with in7 days

Your event could achieve the same outcome with minimal negative impacts on the environment, communities and local economy – maximizing the positive impacts and leaving a legacy to be proud of.. Whether you’re new to ISO 20121 or looking to take your expertise further, we have the right training courses, resources and services. We offer packages that can be customized to your business to jumpstart your sustainable event management – cutting the cost of services you don’t need. A package of ISO 20121 products and services can be designed to remove the complexity of getting you where you want to be, whatever your starting point. ISO 20121 is a management system standard that has been designed to help organisations in the events industry improve the sustainability of their event related activities, products and services.  ISO 20121 is based on the earlier British Standard called ‘BS 8901 Specification for a Sustainability Management System for Events’ which was first developed in 2007. Due to the high level interest in BS 8901, it was decided to create an international version of the standard to coincide with the London 2012 Olympics. In simple terms, ISO 20121 describes the building blocks of a management system that will help any event related organisation to:Continue to be financially successfulBecome more socially responsibleReduce its environmental footprintISO 20121 applies to all types and sizes of organisation involved in the events industry – from caterers, lighting and sound engineers, security companies, stage builders and venues to independent event organisers and corporate and public sector event teams.  Organisations that successfully implement the standard will be able to seek independent recognition of their achievement through a process called ‘Certification’
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ISO 18788 Certification in India

ISO 18788 Certification in India
  • ISO 18788 Certification in India
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Minimum Order Quantity3 Manday
Certifications ProvidedISO 18788
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryAny Organisation
Mode of ReportSoft Copy
Certification Provided with in7 days

ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the management of security operations.

It provides the principles and requirements for a security operations management system (SOMS). ISO 18788:2015 provides a business and risk management framework for organizations conducting or contracting security operations and related activities and functions while demonstrating:

a) conduct of professional security operations to meet the requirements of clients and other stakeholders;

b) accountability to law and respect for human rights;

c) consistency with voluntary commitments to which it subscribes.

ISO 18788:2015 is applicable to any organization that needs to:

a) establish, implement, maintain and improve an SOMS;

b) assess its conformity with its stated security operations management policy;

c) demonstrate its ability to consistently provide services that meet client needs and are in conformance with applicable laws and human rights requirements. 

ISO 18788:2015 provides framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the Security Operations Management System (SOMS). ISO 18788 gives business and risk management the framework for SOMS, while demonstrating conduct of professional security operations to meet clients’ and other stakeholders’ requirements, in addition to accountability to law and respect to Human Rights and consistency with voluntary commitments to which subscribes.

ISO 18788 draws on provisions from and provides mechanism to demonstrate compliance with relevant principles, legal obligations and voluntary commitments and good practices of:

  • The International Code of Conduct for Private Security Providers (ICoC) 2010 
  • The Montreux Document on Pertinent International Obligations and Good Practices for States Related to Operations of Private Military and Security Companies During Armed Conflict, 2008
  • Guiding Principles on Business and Human Rights, Implementing the United Nations “Protect, Respect and Remedy” Framework, 2011
Benefits of ISO 18788 and PSC.1 to your organization:

 

  • Implements and maintains an effective SOMS
  • Gives your organisation creditability within the private security industry
  • Shows your organisation’s respect for human rights

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ISO 22483:2020 Certification in India

ISO 22483:2020 Certification in India
  • ISO 22483:2020 Certification in India
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Certifications ProvidedISO 22483
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Mode of ReportSoft Copy
Certification Provided with in15 days3

ISO 22483:2020 standard establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor. This standard inaugurates the quality requirements and guidance for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. 

ISO 22483: 2020 standard, updated by the International Standards Organization (ISO), describes many requirements for service, as well as service requirements.

The standard provides these arrangements under the following headings:

  • Information and communication services
  • Front office services
    • General requirements
    • Booking service
    • Check-in service
    • Check-out service
    • Baggage handling service
    • VIP services
  • Accommodation services
    • General requirements
    • Rooms (general requirements, minimum furniture, equipment, facilities and materials)
  • Food and beverage services
    • General requirements
    • General conditions for buffet systems
    • Kitchen presentation
    • Shuttle service (breakfast service, room service)
      Hotel kitchen facilities (kitchen areas, kitchen requirements)
  • Ancillary services
    • General
    • Pools
    • Sauna / SPA
    • Other ancillary services

Customer service is a series of events designed to increase the level of customer satisfaction. The basic truth behind this statement is that customers are the lifeblood of any business. Therefore, it is essential to understand the importance of good customer service, create healthy customers, keep loyal customers, and develop directions for future customers.


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Iso 31000 Certification Services

Iso 31000 Certification Services
  • Iso 31000 Certification Services
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Approx. Price: Rs 10,000 / MandayGet Latest Price

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Minimum Order Quantity3 Manday
Certifications ProvidedISO 31000
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryAny Organisation
Mode of ReportSoft Copy
Certification Provided with in7 days

Organizations that manage risks effectively are more likely to protect themselves and succeed in growing their business. The challenge for any business is to integrate good practice into their day-to-day operations and apply it to the wider aspects of their organizational practice.

ISO 31000 is the international standard for risk management. By providing comprehensive principles and guidelines, this standard helps organizations with their risk analysis and risk assessments. Whether you work in a public, private or community enterprise, you can benefit from ISO 31000, because it applies to most business activities including planning, management operations and communication processes. Whilst all organizations manage risk to some extent, this international standard’s best-practice recommendations were developed to improve management techniques and ensure safety and security in the workplace at all times.

By implementing the principles and guidelines of ISO 31000 in your organization, you’ll be able to improve operational efficiency, governance and stakeholder confidence, while minimising losses. This international standard also helps you to boost health and safety performance, establish a strong foundation for decision making and encourage proactive management in all areas.

What are the benefits?
  • Proactively improve operational efficiency and governance
  • Build stakeholder confidence in your use of risk techniques
  • Apply management system controls to risk analysis to minimize losses
  • Improve management system performance and resilience
  • Respond to change effectively and protect your business as you grow 
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ISO 10002 2018 Certification Services In India

ISO 10002 2018 Certification Services In India
  • ISO 10002 2018 Certification Services In India
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Approx. Price: Rs 15,000 / MandayGet Latest Price

Service Details:

Certifications ProvidedISO 10002
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Mode of ReportHard Copy
Certification Provided with in15 days

ISO 10002:2018 gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

This document addresses the following aspects of complaints handling:

a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services, including customer service;

b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

c) recognizing and addressing the needs and expectations of complainants;

d) providing complainants with an open, effective and easy-to-use complaints process;

e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service;

f) auditing of the complaints-handling process;

g) reviewing the effectiveness and efficiency of the complaints-handling process.

This document does not apply to disputes referred for resolution outside the organization or for employment-related disputes. 


The International Standard ISO 10002 supports organizations in designing the process of complaints handling relating to the products and services provided by an organization. This Standard is aimed at creating confidence and increasing customer retention by helping to correctly handle complaints and seizing the resulting opportunities for learning. CDG is a leading ISO 10002 certification company in India. Contact us for any query related to ISO 10002 certification
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Iso 20121:2012 Certification Services In India

Iso 20121:2012 Certification Services In India
  • Iso 20121:2012 Certification Services In India
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Certifications ProvidedISO 20121
Target LocationPan India
Document verification ModeOnline
Services offeredAudit
Type of CertificationNew Certification
Type of IndustryEvent Management
Mode of ReportHard Copy
Certification Provided with in15 days

Events come in all shapes and sizes. From rock concerts to the Olympic Games. The annual meeting of an association of small and medium-sized enterprises, to international trade fairs. A village barbeque to raise money for a school outing, to a political summit of global leaders. What makes ISO 20121 so important is that it provides state-of-the-art solutions for the event industry worldwide because it has been developed by representatives of this same sector on an international scale. It tackles the event industry’s challenges in all three dimensions of sustainability, at all stages of its supply chain. 

ISO 20121 offers benefi ts to all actors involved in the organization of an event, at all stages of the supply chain, including the following : • Event organizers • Event owners • Workforce • Supply chain (such as caterers, stand constructors, transport companies) • Participants • Attendees • Regulatory bodies • Communities.

Using a recognized international framework will enable leaders in event management sustainability to demonstrate their actions in a credible and transparent way. In addition to the above key benefi ts, ISO 20121 presents other advantages, including the following. Implementing ISO 20121 is made easier because it is based on ISO’s well-known and proven range of management system standards, such as ISO 9001 (quality management) and ISO 14001 (environmental management), including the Plan-Do-Check-Act approach.

ISO 20121 is applicable to any organization or individual – including clients, suppliers and event managers – involved with all types of events, including exhibitions, sporting competitions, concerts, etc. It is as relevant for small conference meetings as large-scale sporting events. One of the results of using the framework is likely to be an increased level of communication within the event industry concerning its approach to economic, environmental and social impacts. Offering a common international language for events management, it provides a framework for global tendering and comparison of offers, encouraging international trade in the sector. ISO 20121 allows commitment to sustainability to be demonstrated in a globally recognized manner. Events based in different geographical locations around the world will experience different sustainability issues, but they will all be able to implement the ISO 20121 framework. Once users of the standard have identifi ed the issues which are relevant to their unique situation, further stages of the standard will support them with setting targets, creating action plans, monitoring and measuring steps taken, and pursuing continual improvement. Users can implement ISO 20121 for the internal benefi ts to their processes and external benefi ts to their customers and stakeholders. They can also decide to seek certifi cation to the standard as an independent verifi cation of conformity to its requirements. ISO 20121:2012

 
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